Terms and Conditions for the StayTrue™ Loyalty Rewards Program

Effective Date: [Insert Date]
Last Updated: [Insert Date]

By enrolling in the StayTrue™ Loyalty Rewards Program (the "Program"), you agree to the following terms and conditions ("Terms"). TrueStay™ Hotels Inc. ("TrueStay™," "we," "us," or "our") reserves the right to modify, suspend, or terminate the Program at any time with or without notice.

1. Membership Eligibility

1.1. Eligibility: Membership is free and open to individuals aged 18 years or older.
1.2. Enrollment: Guests may enroll online, via our mobile app, or at participating TrueStay™ Hotels.
1.3. Account Ownership: Each individual may hold only one membership account ("Account"). Accounts are non-transferable.

2. Earning Points

2.1. Earning Rates: Members earn 10 points for every $1 spent on eligible room rates and services at participating TrueStay™ Hotels.
2.2. Eligible Purchases: Points are earned on room rates excluding taxes, fees, third-party bookings, and other non-eligible charges.
2.3. Posting of Points: Points are typically credited to your Account within 48 hours of check-out.
2.4. Bonus Points: Promotional offers, such as welcome bonuses or referral bonuses, will be subject to specific terms and conditions.
2.5. Expiration: Points remain active as long as the member completes at least one eligible stay every 24 months.

3. Redeeming Points

3.1. Redemption Options: Points may be redeemed for rewards such as free stays, room upgrades, and other services at participating TrueStay™ Hotels.
3.2. Redemption Thresholds: Minimum redemption begins at 5,000 points.
3.3. Availability: Rewards are subject to availability at the time of booking.
3.4. No Cash Value: Points have no monetary value and cannot be exchanged for cash.
3.5. Final Sale: Redemption transactions are final. Points used for redeemed rewards cannot be refunded.

4. Membership Tiers

4.1. The Program offers tier-based benefits as follows:

• True Traveler: 0–9,999 points
• True Explorer: 10,000–24,999 points
• True Voyager: 25,000+ points
  4.2. Members move between tiers based on their cumulative points balance. Benefits are subject to change at our discretion.

5. Member Obligations

5.1. Account Management: Members are responsible for maintaining accurate and up-to-date Account information.
5.2. Misuse: Any abuse of the Program, including fraud or misrepresentation, may result in the suspension or termination of membership and forfeiture of points.
5.3. Non-Transferability: Points, rewards, and benefits are non-transferable.

6. Modifications and Termination

6.1. Program Changes: We reserve the right to modify the Program, including earning rates, redemption rules, or benefits, at any time.
6.2. Termination: TrueStay™ may terminate the Program at any time, providing at least 30 days' notice. Unused points will be forfeited upon termination.

7. Limitations of Liability

7.1. TrueStay™ is not responsible for any loss or damage arising from the use of the Program, including the inability to redeem points due to unavailability or technical issues.
7.2. Our liability is limited to the value of points earned under the Program.

8. Governing Law and Dispute Resolution

8.1. Governing Law: These Terms are governed by the laws of [Insert State].
8.2. Dispute Resolution: Any disputes arising from the Program will be resolved through binding arbitration under the rules of the [Insert Arbitration Body].

9. Privacy

9.1. By enrolling in the Program, members consent to the collection, use, and sharing of their personal information in accordance with our Privacy Policy.

For inquiries regarding the StayTrue™ Loyalty Rewards Program, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Stay True. Stay Rewarded.™